ASK & WE ANSWER
FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
Here are some questions that have been asked by our customers.
Depending on which cleaning process has been used, there can be quite a difference in drying times. If Low Moisture Encapsulation (Dry Cleaning) has been used, you can walk on your carpets almost immediately and they will be fully dry within an hour. If your carpets have been cleaned using Hot Water Extraction (Steam Cleaning), most carpets will take between 4 – 6 hours to dry completely. Most soft furnishings should be dry within 2 – 4 hours. However please note that drying time for carpets and upholstery may still vary, depending upon weather conditions and air circulation throughout the home or business. We can also provide industrial dryers if you need to speed up the drying process.
Most manufacturers recommend carpets should be professionally cleaned every 12-18 months to avoid the problems of heavy soiling. Allowing dirt to build up, heavy tracking to occur or stains to remain for long periods of time, will significantly reduce the life of your carpet.
In most cases furniture can be manoeuvred throughout the cleaning process and a thorough clean can still be achieved. However if there is a large amount of furniture that needs to be moved prior to cleaning, an additional charge may apply. Naturally if this is a move out or bond clean, then it’s best if all furniture has been removed prior to our arrival. We recommend any fragile or valuable items are moved by the customer beforehand.
All cleaning methods are designed to produce good results when performed by a professional carpet cleaner. There isn’t a ‘better’ method – it depends on what you need treated. Some methods use more water while others rely on the combination of safe chemicals and scrubbing action. Smart Choice Carpet Cleaning can provide both Low Moisture Encapsulation (Dry Cleaning) or Hot Water Extraction (Steam Cleaning). We can provide expert advice on the most appropriate method, or combination of methods, for your situation.
Today’s chemicals and detergents are manufactured to the highest standards for quality, effectiveness and safety. We only use the very best detergents and conditioners, ensuring your carpets and soft furnishings look great for longer due to the inbuilt fabric protectors designed to inhibit stains and prevent re-soiling. For an average home, having your carpets professionally cleaned every 12 – 18 months along with regular home vacuuming, will ensure you maintain a clean, fresh and healthy home.
We use child and pet friendly products in all our cleaning processes. Our cleaning agents are environmentally safe and are designed to be used in homes without any undue concern. For safety reasons we do recommend that carpet is not walked on until dry, to avoid any skidding or slipping.
We’re experts at stain removal and we’ll certainly do our best. However we simply can’t guarantee that every stain we face will be removed. Some stains permanently damage carpet fibres and no amount of specialist cleaning will reverse this. However, we’re confident that our specialised knowledge and training will ensure we can greatly improve your carpet. If you have a particular stain you are concerned about, please mention this when asking for a quote or making a booking and we’ll be happy to provide our recommendations.
Serene Luxury Retirement Livng
“Michael from Smart Choice Carpet Cleaning provides exceptional quality work, immaculate results, is always prompt, accommodating and an absolute pleasure to work with. Michael has contracted to our village for over four years, he is our provider of choice and we highly recommend his services to anyone requiring commercial or domestic carpet cleaning. Smart Choice should be everyone’s first choice. (Mish)”
“Thanks Michael – brilliant job! Will definitely be recommending you to friends and family. Our carpets have never looked so good.”
“I was delighted with the results from Smart Choice Carpet Cleaning. Michael did a fantastic job on our 3 Bedroom Townhouse. With 2 dogs and a cat, our home definitely had that ‘pet smell’ about it – now our carpets not only look like new – they smell like it too!”
Prompt No Fuss Service
Our extensive experience enables us to provide a quote over the phone for most carpet or upholstery cleaning enquiries.